Refund and Returns Policy

1. General Policy

At craftkitco, we are committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for return or refund.

2.2. Condition of Returned Items

To be accepted, returned items must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Products that have been altered, damaged, or used for any purpose other than inspection are not eligible for return.

3. Return Process

3.1. Initiating a Return

Contact our Customer Support team at [email protected] to obtain a Return Authorization Number (RAN). Include your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once you receive the RAN, securely package the item(s) and ship them to the address provided by our support team. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method and retaining proof of shipment.

4. Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item(s). The refund amount will reflect the purchase price of the returned product(s) minus any applicable shipping charges, unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you request the return. Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund according to the guidelines in Section 4.

6. Non‑Refundable Items

• Custom‑made or personalized products.
• Gift cards and digital download items.
• Items marked as final sale.

7. User Responsibilities

Customers are responsible for providing accurate contact and shipping information, complying with the return instructions, and ensuring that returned items are packaged safely to prevent damage during transit. Failure to meet these responsibilities may result in a delayed or denied refund.

8. Contact Information

If you have questions about this policy or need assistance with a return, please contact us:

Email: [email protected]
Phone: +1 (984) 264-3105
Address: 6678 East Walnut Boulevard, Raleigh, North Carolina 27663, United States

9. Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the United States and the State of North Carolina. craftkitco reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.